With the help of Consumer Reports, we've compiled a list of the top naughty and nice companies of 2012.
Topping our naughty list are companies like BMW and Forever21 which have unfriendly practices liked fine print fees and fewer "extras."
Names like Nordstrom and Kohl's, however, are applauded for their hassle-free returns and excellent customer service.
Source: http://www.businessinsider.com/naughty-and-nice-retailers-of-2012-2012-11
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